Quality permeates our whole company structure

 

We think quality needs to be considered in our work even before manufacturing. Quality is not something that is externally imposed to our work, or something that comes after production to assess whether the work is well done or not. Quite the contrary. Each of our activities has been refined over the years so that any technical or operational non-compliance is detected and eliminated in increasingly reduced times.

 

This way of perceiving quality permeates the entire structure of the company and minimizes the criticalities that inevitably arise in our daily work.

 

 

Starting from the Customer's requests, Eurofix proposes the product that most accurately corresponds to the indicated specifications, even resorting, if necessary, to the creation of products according to the Customer's design.

 

The selected product is checked before delivery to ensure effective compliance with the requests. The Customer is eventually instructed on the correct usage procedures also by sending our personnel to the final production plants.

 

 

Post-sales assistance is one of our strengths and allows us to constantly improve the performance of our products through the suggestions that arise during the verification of applications.

 

Similarly, all front-office and back-office activities are also inspired by the same guidelines. Starting from the planning of internal management activities, also using systems for the periodic verification of procedures, Eurofix selects and monitors the activity of its suppliers and constantly checks the level of customer satisfaction through our CRM system. We really focus on the management of complaints and returns, and the constant refinement of internal informational procedures to unify and standardize the flow of documents - both inbound and outbound - as much as possible.

 

 

Our staff is trained and responsible for managing any critical issues that involve the activation of special emergency procedures.